What we do

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“At VCall, we redefine customer service excellence with our smart solutions. Reed on to seed how we can complement your business”

Bringing VCall on board is like hiring smart solutions strategic partner focused on all your customer experience needs.

Skip Tracing, Debt Recoveries and Field Verification 

  • Our debt collection services are generally based on a no-collect / no-fee commission basis. We charge on actual money collected.
  • We are end-to-end debt recovery management services provider help you to increase your cash flows by finding debtors
  • We have highly trained individuals and sophisticated processes that help our clients to collect debt by following laws and dignity of customers.
  • We follow very high confidentiality ethics for skip tracings and debt collection. Our processes are well compliant and so robust which never put negative impact on our client’s brand image.
  • Our clients are well informed by our comprehensive reporting mechanism, reports are regularly delivered to you on a daily, weekly, bi-monthly, monthly, quarterly basis or as development occur.

Field Collection

  • Our team at field and contact center work together and on weekends to maximize the probability of getting collections quickly.
  • Our field collection officers are well equipped with high-class technology to take prompt actions
  • The team is composed of specialists in banking and finance with effective communication and negotiation skills
  • Our processes are performed to create environment of amicable debt collection from debtors

Call Centre Solutions

  • We provide next generation call center solutions to our clients that ensure best in class services
    • Inbound Services – Your sales and operations need to be highly efficient and processes required to be excellent on a sustainable basis. We offer all your needs under one suite such as answering services, enquiry handling, sales, customer services, IVRS and helpdesk
    • Outbound Services – Make operations more quick, reliable and cost efficient, our umbrella of services support your sales, marketing, HR, procurement and what not. Ours services include appointment fixing, survey support, collections, follow-ups and auto voice support etc.

Record Management

  • VCall’s record management services professionally archives your organization’s valuable documents, ensures privacy and gives 24hrs access.
  • Services include document storage, document security, secure destruction and shredding and off sight data management

Payroll Management

  • VCall is specialist in dynamic payroll management our robust process transitioning and project management help your organizations to handle complex payroll transactions, payroll ecosystem, regulations and legislations.
    • Services include payroll processing, data integration, on-demand payroll, funding, taxation and third-party payments etc.

Infrastructure Support

  • Looking for a partner to manage your infrastructure, VCall has expertise managing network, systems and storage. Through the course of our 20 years of journey, we have developed multi-layer processes which manages your infrastructure efficiently and effectively, we manage policies, data equipment, contacts and other processes of organizational effectiveness.
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