VCall, was setup in June, 2005 headquartered in New Delhi, with branches in Mumbai, Kolkata, Chennai, Bangalore, Ahmadabad and Pune, has been a successful pioneer in providing end to end services to its Clients.
It’s an ISO 9001–2000 certified first-class Domestic Call Center equipped with all the latest & best of the technologies used in the industry i.e. Dialer (Predictive/Preview), ACD Voice Loggers for 100% call recording, call barging & call monitoring.
For over 8 years, VCall Global Services Pvt. Ltd (VCall) has been uniquely positioned as a quality driven, full service outbound & inbound contact center. We have built our reputation for excellence, one satisfied client at a time. VCall specializes in the development and execution of quality.
VCall has taken customer interaction services to new heights. The standards set here have become the benchmarks of the industry. We offer customized telephony solutions for both inbound and outbound operations. We can design customized telesales retail acquisitions programs for financial processes like life insurance, general insurance, credit cards and telecom products.
We understand that customers are your business’s most valuable asset. We allow you to nurture them, retain them or acquire them by leveraging our expertise, technology and at afraction of a cost of a fully blown internal set-up.
VCall has the expertise in the following offshore call center services:
- Inbound Call Centre (Customer Services/Complaint Management)
- Outbound Call Centre
- Enquiry Handling
- Billing & Payment Support
- Up-sell/Cross-Sell Services
Full-fledged Training; Quality & Compliance team gives timely constant feedbacks to the executives to ensure that the process achieves the required quality parameters & meet desired standards.
Overall certified and time-tested process deliverance supported with Training & Work Manuals. Data Confidentiality & Integrity practiced on standardized policies & Guidelines. Pioneers of establishing a separate dedicated unit for Data Updation & Validation Services
Centralized CCTV control in place with centralized CCTV recording along with maintenance of one month recording data