Company Overview

VCall is a leading business process management company with cross-disciplinary knowledge of service industry and processes,  our partnership approach, comprehensive solutions, and proven track record enables us to deliver high performance to our clients worldwide

We support through across-the-range of business process services including inbound/outbound call centers, enquiry handling, collections, telemarketing, billing and payment support, and up-selling/cross selling

We offer comprehensive solutions to banking, financial services, insurance, telecom and mortgage industries.

For 27 years, we have been wow experience creators for our clients through quality, confidentiality, integrity and commitment

VCall is an ISO 9001–2000 certified company equipped with state-of-the-art technology to support clients on their agile processes and businesses

The group has five flagship companies namely, Om Innovation Call Services Pvt Ltd, Northern Credit & Collection Business Pvt Ltd (NCCB), Delhi Investigators, Citi Collection India Pvt Ltd and DI Management International Services (Sharjah, the UAE)

The group has presence across India through its 40 branches that cover all major metropolitan & satellite cities and 120 districts

We are also present in the UAE with offices in Sharjah and Dubai

The group employs 4500 people

Skip Tracing, Debt Recoveries and Field Verification

Our debt collection services are generally based on a no-collect / no-fee commission basis. We charge on actual money collected.

Field Collection

Our team at field and contact center work together and on weekends to maximize the probability of getting collections quickly.

Call Centre Solutions

We provide next generation call center solutions to our clients that ensure best in class services

Record Management

VCall’s record management services professionally archives your organization’s valuable documents, ensures privacy and gives 24hrs access.

Payroll Management

VCall is specialist in dynamic payroll management our robust process transitioning and project management help your organizations...

Infrastructure Support

Looking for a partner to manage your infrastructure, VCall has expertise managing network, systems and storage.


Explore how we are transforming Contact Center experiences across industries

Banking & Finance